Digital Products, Delivery & Refund Policy

Last updated: August 13, 2026

This Digital Products, Delivery & Refund Policy applies to downloadable reports, guides, PDFs, and other digital content purchased from Annie’s Smartex through smartexyarn.com.

1. Digital product and delivery

Digital products are supplied electronically; no physical item will be shipped. After successful payment, access is normally provided on the order-confirmation page and/or by email to the address entered at checkout. Delivery may be delayed if a payment requires review, the email address is incorrect, a message is filtered as spam, or a technical or security issue occurs.

If you do not receive access within a reasonable time, check your spam folder and order details, then contact annie@smartexyarn.com with your order number and purchasing email address.

2. Compatibility and permitted use

Unless the product page states otherwise, our reports are supplied as PDF files and require a device and software capable of opening standard PDF documents. The purchase grants the buyer a limited, non-exclusive, non-transferable license for personal use or internal business reference. It does not transfer copyright or ownership.

3. Refund policy for digital products

Because digital content can be delivered and copied immediately, we generally do not offer a refund merely because a buyer changes their mind after the file has been downloaded or accessed. However, we will review refund or replacement requests involving:

  • a duplicate charge or duplicate purchase;
  • a corrupted, incomplete, or inaccessible file that we cannot repair or replace;
  • failure to provide the purchased download after payment, where we cannot restore access; or
  • digital content that is materially different from the product description.

Please contact us within 7 days after purchase where reasonably possible. Include the order number, purchasing email address, and a clear description or screenshot of the problem. We may first provide reasonable troubleshooting, a replacement file, or renewed access. Approved refunds are normally returned to the original payment method; processing times are controlled by the payment provider.

4. Statutory rights and withdrawal rights

Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded. In some countries, consumers have a withdrawal period for distance purchases. For digital content supplied immediately, that right may end once downloading or access begins, but only where the consumer has expressly consented to immediate supply and acknowledged the resulting loss of the withdrawal right as required by applicable law.

If those legal conditions have not been satisfied, or if the digital content is faulty, not as described, or not supplied as agreed, you may have additional remedies under the law that applies to you.

5. Payment disputes

Contact us first if a file is missing or unusable so that we can resolve the issue promptly. This request does not limit any right you may have under PayPal rules, card-network rules, or applicable law. We retain order, delivery, and download-access records to investigate fraud, unauthorized transactions, delivery issues, and payment disputes.

6. Download security

Download links and files are provided to the purchaser and must not be posted publicly, resold, redistributed, sublicensed, or shared outside the permitted internal use. We may suspend or replace a link where we reasonably suspect fraud, automated downloading, public sharing, or another violation, without limiting mandatory consumer rights.

7. Contact

For delivery, file, or refund support, email annie@smartexyarn.com.

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